Billing Policy

Usage of Locl-Net, Inc (“Locl.Net”) products and services constitutes customer’s acceptance of the Locl.Net billing policy.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Locl.Net before any billable product or service is provided or activated.

Customers are required to keep a valid payment method, such as credit/debit card or ACH/eCheck, on file to charge for recurring monthly subscription fees.

Paper checks, cash, or other manual payment are only accepted if approved by Locl.Net.

Subscription billing is based on availability of products and services, not based on usage.

Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Customer Portal https://cs.locl.net.

All recurring subscriptions are automatically invoiced and charged to the payment method on file.

All customers must have a current credit/debit card or ACH/eCheck on file. In the event the Customer uses the Customer Portal to pay their monthly fees, and Locl.Net has not received a payment 10 days after the fee is due, Locl.Net reserves the right to charge the card on file even though it is not set for Auto-Pay.

A signed installation job form is considered a 12-month commitment once service is established.

Changing service plan, such as speed, is considered a 12-month commitment at the requested plan once new service plan is established.

Billing Cycle

Credit/Debit Card Billing: All payment methods are automatically charged on the account due date each month.

Late Fee: All past due accounts may be assessed a late fee.

Delinquent Payments: In the event any payment is 15 days past due, the account may be disabled until balances are paid in full. When disabled, all access will be suspended, and data will be unavailable.

Deactivation: Once an account is delinquent 30 days, Locl.Net may throttle the connection due to non-payment. Once an account is greater than 90 days delinquent, Locl.Net may deactivate the service. In the event of exceeding 90 days of non-payment, the account record and delinquent balance may be submitted to a third-party collection service.

Fees

Returned Checks: Pay the amount of the dishonored check or draft plus a $25.00 fee if paid within 7 days from notice, or plus a $35.00 fee if paid within 30 days from notice. Failure to pay either amount may result in disconnection of services, and you could be liable for the full amount of the check or draft and civil damages of 2 times the amount of the dishonored check or draft, or $100, whichever is greater.

Collections Fee: If we use a collection agency or attorney to collect money owed by you, you agree to pay the reasonable costs of collection, including but not limited to any collection agency fees, reasonable attorneys’ fees, and arbitration or court costs. If you change your telephone number or other contact information without notifying us, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us or our collection agent as a result of any attempt to collect any debt through the contact information you provided, including costs or liabilities associated with misdirected calls.

Reconnection Fee: If your service is disconnected due to non-payment or by your request, there is a minimum $50 reconnection fee, which may be assessed based on the actual cost of reconnection. Reconnections after a 45-day disconnection period will be a minimum of $100. Reconnection fees are in addition to all past due charges and other fees.

If the Customer fails to give us 24-hour notice for cancelling or rescheduling a scheduled appointment, the Customer may be charged a $60 nonrefundable fee, which applies to actual expenses associated with the cancellation or rescheduling.

Internet Access Subscription Billing

Invoices are generated ten days before the amount is due, and payments are collected on the due date each month. Customers must request to cancel their subscriptions at least 20 days prior to their next billing date to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Locl.Net will not prorate any portion of unused subscription services.

All month-to-month subscription fees are nonrefundable. Refer to separate billing terms for VoIP phone service and other managed services.

Termination of This Agreement by the Customer

All cancellations are processed by the end of the day on which the cancellation request was received by Locl.Net, and customers will receive their confirmation within 5 business days.

Creating a Cancellation Request: A request to cancel a Locl.Net service must be initiated, and made in writing with a Locl.Net billing representative, at least 20 days prior to the next invoice date. Emailed requests to cancel are acceptable. Customers are encouraged to keep records of all communications regarding cancellation.

A cancellation request may be mailed to:

Locl-Net, Inc
Billing Department
PO Box 1100
Angola, IN 46703

Simply cancelling the credit/debit card associated with a Locl.Net account does not cancel the account. Locl.Net will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you send your request if you wish to initiate cancellation of your Locl.Net account.

Finalizing the Cancellation: After a request to cancel has been initiated, you must receive a confirmation from a member of the billing team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the billing team, subject to the terms of the Subscription Billing paragraph above.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled.

At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Cancellation Fee Calculations

Customers paying monthly with at least a 12-month commitment: the cancellation fee equals two monthly fees based on month-to-month service commitments, or the remainder of the 12-month commitment, whichever is less.

Customers subscribed to Seasonal Plans and customers who have prepaid for at least one year: when calculating rates associated with prepaying, special rates are applied and offered as discounts associated with one-year commitments and Seasonal Plans. No refunds are issued without cause. Refunds associated with Seasonal and annual prepaids require General Manager or Locl.Net management team approval and require cause.

Refunds

A $100 customer-requested Site Survey fee is non-refundable, regardless of the results of the survey. The only case in which the Site Survey fee is refundable is if it has not been completed within 30 days of paying for it. Site surveys that have an associated cost are preapproved by the customer.

An Installation Fee is 100% refundable if no service is established within 30 days, or, as part of a network neighborhood expansion project, if Locl.Net has not established service within 180 days.

In the event service level is not mutually acceptable at installation:

The Customer may decline service, and equipment installed will be removed, resulting in a refund.

If a service connection is not established, and the Customer verbally agrees to work with Locl.Net on improving the service, Locl.Net has 60 days to find a mutually acceptable solution.

If no solution can be developed within 60 days, the Installation Fee is refundable.

If the service level is accepted by the customer after 60 days, the Installation Fee becomes nonrefundable unless special terms in writing are mutually agreed to.

Except for the above conditions, if we do not start an installation within 30 days of paying for it, the fee becomes refundable and installation will need to be rescheduled.

All installation refunds require returning all equipment to Locl.Net, excluding mounting bracket, conduit, and Cat5E or Cat6 cabling.

A refund is to be requested to our billing department in writing, either by email or mail. A refund is to be approved by the General Manager of Locl.Net within 10 business days. If a refund is approved, a check will be mailed to you within 30 days.

A refund, full or prorated, of a prepaid subscription of any kind requires cause and must be approved by the Locl.Net General Manager.

Compliance and any other applicable fees are nonrefundable and not subject to credit.

Credit

Locl.Net credits current customers for referrals. A full Internet service credit is issued each month only after the referring customer has five referrals who are active and current customers for at least one month of service. No more than one credit can be issued per month. Referral credits are applied to the referring customer’s account. Referral credits are not issued when associated with a Network Neighborhood project.

Locl.Net may entitle a credit to a customer due to lack of service in the following cases:

Business Customers: The Customer has been without service for at least 72 consecutive hours. The Customer must send a request for credit to the Billing Department in writing, either by email or mail, up to 10 days after the service is restored; after that, the right to credit is forfeited. The credit is based on the subscription and the duration of the interruption of service, and cannot exceed the value of the monthly subscription.

Residential Customers: The Customer has been without service for at least 7 consecutive days. The Customer must send a request for a credit to the Billing Department in writing, either by email or mail, no later than 10 days after the service has been restored; after that, the right to credit is forfeited. The credit is based on the subscription and the duration of the interruption of service, cannot exceed the value of the monthly subscription, and is usually in the range of $1 per day of no service.

Disruption of Service

The service(s) are not fail-safe and are not designed or intended for use in situations requiring fail-safe performance or in which an error or interruption in the service(s) could lead to severe injury to business, persons, property, or environment (“high-risk activities”). These high-risk activities may include, without limitation, vital business or personal communications, or activities where absolutely accurate data or information is required. You expressly assume the risks of any damages resulting from high-risk activities.

We shall not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of the service(s), directly or indirectly caused by, or proximately resulting from, any circumstances beyond our immediate control, including but not limited to causes attributable to you or your property; inability to obtain access to the premises; failure of any signal at the transmitter; loss of use of poles or other utility facilities; labor disputes; riot or insurrection; war; explosion; malicious mischief; fire, flood, lightning, earthquake, weather conditions, or other acts of God; failure or reduction of power; or any court order, law, act, or order of government restricting or prohibiting the operation or delivery of the service(s).

In all other cases of an interruption of the service(s), you shall be entitled, upon a request made within 10 days after the restoration of service following such interruption, to a credit for the service interruption. Unless specifically provided by law, such credit shall not exceed the fixed monthly charges for the month of such service(s) and excludes all nonrecurring charges, one-time charges, per-call or measured charges, regulatory fees and surcharges, taxes, and other governmental and quasi-governmental fees. Except and unless specifically prohibited by law, such credit shall be your sole and exclusive remedy for an interruption of service(s).

Changes to Services

Subject to applicable law, we have the right to change our service(s), Locl.Net equipment, rates, and charges at any time with or without notice to you. Locl.Net will make all reasonable attempts to contact the Customer using the primary email address associated with the account. Additionally, changes may be reflected on the Locl.Net website.

Assignability

This Agreement and the Service(s) furnished hereunder may not be assigned by you. We may freely assign our rights and obligations under this Agreement with or without notice to you.

Updates to This Policy

We may update this Billing Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Billing Policy, please contact us:

Locl-Net, Inc.
support@locl.net
260-665-5638
PO Box 1100, Angola, IN 46703

Effective date: July 21, 2026